FAQs

Covid-19 Update

Due to current events, and depending on your location, shipping delays may occur. Delivery times are affected by a number of variables, which may lead to a delay in shipment, like local restrictions, custom office closures, reduced staff and limited access to shipping materials, etc.

Please know that we’ll do our very best to make sure that your order is delivered as fast and securely as possible. And do not hesitate to reach out to us to clarify any questions you may have regarding this topic, we’re always happy to help.

How do I track my order?

Tracking information is sent to your email address once your order has been dispatched. The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business. If there are any changes or delays, we will be sure to let you know.

Can I order a commissioned painting?

Generally speaking, yes. But this is something that relies on Raúl’s current availability and needs to be discussed in a case-by-case scenario. So if you’re interested in ordering a commissioned piece, please contact us detailing your request and we’ll get back to you ASAP.

Taxes and import fees

Raúl Lara is an artist based in Seville, Spain, and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints.

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