Estimated Delivery Time:
- Domestic Shipments: Typically 5-7 business days. (Span)
- International Shipments: Typically 10-14 business days.
- Note: Delivery times may vary due to holidays or high demand periods. Expedited shipping options are available at an additional cost, contact us at info@raullara.net for additional info about expedited shipping options
Packaging Methods:
- Rolled in a Dent-Resistant Tube:
- Ideal for oversized works.
- Lower shipping costs.
- Can be easily stretched or framed upon arrival.
- We highly recommend sending them directly to a framer for cautious, professional unrolling.
- On Stretched Canvas, Ready to Hang:
- Shipped flat in a sturdy, well-protected cardboard box.
- Ensures the artwork arrives safely with plenty of support ready to hang.
Shipping Costs:
- Worldwide FREE shipping costs on original artworks and prints
Worldwide Free Shipping Exception: In rare cases, we may be unable to provide free shipping to certain regions due to circumstances beyond our control such as active conflicts, trade embargoes, or other reasonable factors restricting international shipments. We apologize in advance for any inconvenience.
- International customers are responsible for customs duties and taxes.
Tracking and Notifications:
- Customers will receive tracking information once their order has shipped.
- Notifications will be sent for any updates regarding the shipment.
Return/Exchange Policy:
- Eligibility: We accept returns on Original Artwork only.
- Return Process:
- Contact us within 30 days of delivery to inquire about an exchange or shop credit.
- Original Artwork must be returned in its original condition and packaging.
- Return shipping address: Plaza de los Remedios 23 Morón de la Frontera (Spain) C.P. 41530
- Return shipping costs are covered by the customer.
- Refund Process:
- Refunds will be processed within 5 business days of receiving the returned item.
- Shipping charges are non-refundable.
- Exceptions:
- Custom Print Reproductions are non-refundable and non-exchangeable.
- Altered artworks (stretched, cropped, and/or modified) are not returnable.
Contact Information:
- Email: info@raullara.net
- Phone Number: +34 669412754
Frequently Asked Questions (FAQs):
Q: How can I track my order?
A: You will receive a shipping confirmation email with a tracking number once your order ships. You can use this number to track on the carrier’s website.
Q: My artwork arrived damaged, what should I do?
A: Please contact us immediately with photos of the damage. We’ll gladly reship a replacement if the damage occurred during transit.
Q: Can I return an original artwork after hanging it?
A: As long as the artwork is undamaged and in its original packaging, you can return it within 30 days of delivery for a refund or exchange.
Q: Do you provide shipping insurance?
A: We insure all shipments on our end, but you can purchase additional insurance for extra protection when ordering.
Q: How long does it take for a refund to process?
A: Once we receive and inspect the returned artwork, refunds typically process within 5-7 business days.
Customer Assurance:
- We are committed to your satisfaction. If you have any concerns, please reach out to our support team.
